FREQUENTLY ASKED QUESTIONS
How do I navigate the store?
We welcome you once again to Walling Shop, Hope you enjoyed shopping with us. All items in our shop have pictures attached to each. We have also included detailed information about each product to help in decision making. If there are any further questions regarding any item in our store, please contact us at info@wallingshop.com. If you miss you way around our store, please use the navigation links at the header of our website to retrace your steps.
How do I make a purchase?
It’s simple, click on the item you like and “Add to Cart” or use the Search bar and key in your suggested keywords to check for the items you want. For example: 3D Wallpapers, Mural Wallpapers, Living Room Wallpapers, and Brick Wallpapers etc. After adding to cart, you can click on the basket icon to view your items, and then click “Checkout” to proceed to the payment section where you will be prompted for Shipping and Payment information. You will then need to complete your purchase either by PayPal or a Credit Card. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.
Do you send printed catalogues?
Our product inventory is constantly evolving to keep up with the trends; we feature all of our products on Walling Shop website. Please visit wallingshop.com
What are my payment options?
Walling Shop accepts Visa, MasterCard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal. We perhaps may consider money order and checks in the future.
What is the currency for all prices?
Our default currency is quoted in US Dollars; however we have included our trading currencies to save you the stress of conversion to your preferred currency. Our website does the conversion in line with real-time market rates. During Checkout, payment still remains in US Dollars.
What is Walling Shop pricing and discount policy?
Walling Shop prices are extremely competitive with those of other Wall Covering retailers in the industry. Periodically, we send out discount coupons and promotional offers to members on our mailing list. We also offer free shipping worldwide on orders over $49.
How do I order online?
Placing an order online is easy with just a click. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the “check out” feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.
Do you ship internationally?
We offer shipping worldwide, see our shipping page for more information.
Are online transactions secured?
Walling Shop assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification supported on Woocommerce platform. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
What is Walling Shop product availability?
Items are ready for shipping 2-4 business days or less.
Will I receive an email confirmation of my order and tracking information?
You will receive an email notification from us immediately after your order is processed successfully. You will then receive another notification once your product is shipped. If you have created an account with us, you will be able to track the progress of your order here.
What are Walling Shop shipping methods?
We use ePacket or United States Postal Service to ship all orders. For more information, please consult our Shipping Page.
How long does it take to receive products?
Currently we offer Free Shipping on Orders Above $49
| TO | EXPECTED DELIVERY PERIOD | FLAT RATE |
| US | 10-20 Days | $5.99 |
| UK | 20-40 Days | $7.55 |
| CA | 16-26 Days | $6.99 |
| AUS | 20-40 Days | $7.55 |
| FRA | 14-17 Days | $6.99 |
| SPA | 14-18 Days | $6.99 |
| GER | 21-45 Days | $6.99 |
| NGN | 20-35 Days | $7.55 |
What is your refund policy?
If you require your order sooner, please contact us and we will try to accommodate you. In many cases, we can expedite your order.
Our policy lasts 30 days. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days See Returns for more information.
How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at info@wallingshop.com
Does Walling Shop offer a service to gift wrap items?
Unfortunately we do not offer a gift wrapping service at the present time.
Does Walling Shop have an online affiliate program?
Walling Shop does not have an affiliate program at this time.
Does Walling Shop offer wholesale pricing?
Walling Shop does not offer wholesale pricing on our products.
How do I know the exact measurement of your wallpapers?
In the product description of the item you like, you will the product dimension. Sometimes measurements may be omitted. If this is the case, please contact on info@wallingshop.com or call us +1-609-232-2277, +1-248-309-2691 .
How do I know the exact quantity of wallpaper I would need for my wall?
It’s advisable to take proper measurement of the wall area you intend to cover. Use a tape rule to measure in centimeters or meters and convert to square meters. You can as well ask a professional (Anyone that is good with the tape) to help you take measurement if you’re not sure.
Do you have other installation accessories or tools?
We offer other complementary tools like wall scrappers, knives and adhesives when purchasing your wall covering. You can as well request for these items separately and they will be shipped.
Do you provide wallpaper installation services?
Unfortunately we don’t offer such services at the moment. We suggest you download our wallpaper installation guide on the website homepage at no cost to you. You may also wish to hire an expert if you want to outsource this service.
Does Walling Shop exchange links with other reputable sites?
Parties interested in exchanging links with our website are welcome to contact us at info@wallingshop.com
Can i advertise on Walling Shop?
Interested advertisers should contact us at info@wallingshop.com
What is Walling Shop privacy policy?
We ensure that the details of customers are protected from external interference. Please refer to our privacy policy for more details.
How does Walling Shop use my personal information?
What are cookies & how are they used?
How does Walling Shop collect information?
What is my agreement with Walling Shop when shopping?
The above questions are covered extensively in our privacy policy located at privacy policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our privacy policy page so that you are always aware of what information we collect and how we use it.
What is Walling Shop commitment to customer service?
Walling Shop is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at info@wallingshop.com.
What if I find catalog or website errors?
We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.
What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as “Damaged Packages” before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.
What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.
Where is Walling Shop located?
Walling Shop is located at 28376 Golf Pointe Blvd, Farmington Hills, Michigan United States.
How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at info@wallingshop.com
